Shipping & Delivery Terms

1. Order Processing & Lead Times
  1. Orders are officially confirmed upon receipt of written confirmation (e.g., Purchase Order or signed proforma invoice) and credit approval or advance payment as agreed.
  2. Standard Lead Time:​ Standard RFID products (inlays, labels, cards) are typically shipped within 7 business days​ from order confirmation, subject to inventory levels.
  3. Custom/High-Volume Orders:​ Lead times for custom-designed or large-volume orders will be specified and agreed upon in the sales order/contract prior to production commencement.
  4. We reserve the right to split shipments if necessary, with any additional freight charges communicated in advance.
2. Shipping Methods & Carriers
  1. We partner with major international logistics providers (e.g., DHL, FedEx, UPS) and freight forwarders for sea/air shipments.
  2. The standard shipping method is determined by order weight, destination, and service level. Customers may request a specific carrier or service at the time of order placement, with any cost difference borne by the customer.
  3. All prices are DDU (Delivered Duty Unpaid)​ unless otherwise explicitly stated in the sales contract. The customer is responsible for all freight, insurance, duties, taxes, and customs clearance charges from the origin point.
3. Shipping Costs
  1. Shipping costs are calculated based on the selected service, package dimensions/weight, and destination. A shipping quote will be provided before order finalization.
  2. For orders with prepaid freight arranged by us, the exact shipping cost will be included on the commercial invoice.
4. Delivery & Risk of Loss
  1. Title and risk of loss or damage to the products pass to the customer upon our delivery to the carrier at the origin point (for DDU terms) or as per the agreed Incoterms® rule​ (e.g., EXWORKS, DDU, DDP, FCA, CPT, DAP).
  2. It is the customer's responsibility to file any claims for loss or damage in transit directly with the carrier. We will provide necessary documentation to support such claims.
5. Order Tracking
       Once an order is shipped, we will provide the customer with the tracking number and carrier information via email.

Returns, Refunds & Warranty Policy

1. Return Authorization (RA): No returns or exchanges are accepted without prior authorization.​ To initiate a return, the customer must contact our sales or customer service team within 7 calendar days​ of receiving the shipment to request a Return Merchandise Authorization (RMA) number.
2. Warranty & Defective Products: 
  1. We warrant that our standard products will be free from material defects in workmanship and materials for a period of 12 months​ from the date of shipment. This warranty does not cover damage due to misuse, improper storage, handling, application, or environmental conditions outside product specifications. 
  2. If a defect is suspected, the customer must notify us in writing within 14 calendar days​ of discovery, provide the RMA number, and may be requested to provide photographic/video evidence or return samples for our evaluation.
  3. Upon confirmation of a manufacturing defect covered under warranty, we will, at our discretion, either: (1) replace the defective products at no charge; (2) issue a credit for the defective portion; or (3) refund the purchase price for the defective products. We will cover the cost of returning the replacement products under warranty.
3. Refund Processing: Approved refunds for eligible returns (non-defective) or credits will be processed within 30 business days​ of our receipt and inspection of the returned goods.

For any questions regarding shipping or returns, please contact: info@rfidcardchina.com